Support

PAYMENT METHODS

Our shop accepts secure payments from: Visa, Mastercard, American Express and Discover or payments made through PayPal. Orders paid for using PayPal eCheck will not be shipped until the eCheck amount has cleared.

SHIPPING

Orders are currently being processed and shipped in 1-3 business days for in-stock items via USPS. The exception is when a PRE-ORDER item is included, which will show a future ship date. In those cases, we will ship all items once PRE-ORDER items are available to ship. Standard U.S. shipping will usually take 3-7 business days after your order has been processed and shipped. A shipping confirmation email will be sent with a USPS tracking link/number. We will assist in locating items lost in shipping, but once we ship, they are no longer our responsibility unless there is a defect or shipping error. Muddy Apparel is not responsible for any lost items while in transit.

INTERNATIONAL ORDERS

International delivery time varies by country. Please allow 1-2 weeks. Orders shipped outside the U.S. are subject to regular customs duties and fees, which Muddy Apparel is not responsible for. Muddy Apparel is not responsible for any lost items while in international transit.

Garment Care

For best results, we recommend that you wash your garment inside out, cold wash and hang dry.

Exchanges

We do not currently provide straight item-for-item exchanges. Exchanges are handled as a return and refund with the customer's option to purchase the new item(s) via our website immediately or after the refund has been received. Returns are allowed within 7 days of delivery, and item(s) must be in brand new reselling condition. Customer is responsible for original and return shipping charges. Items marked as Final Sale do not apply for any exchanges.

Instructions: The return must be postmarked within 7 days of delivery, and the item(s) must be unworn, unwashed, and still contain the original tag. Return the merchandise to Muddy Apparel, Returns Department, 807 Airport Access Road, Unit D, Traverse City, MI 49686. Please include a copy of the packing slip (or a note with your order number) with the shipment.

Returns

Returns are allowed within 7 days of delivery. Items must be in brand new reselling condition. Customer is responsible for original and return shipping charges. Items marked as Final Sale do not apply for any returns.

Return instructions: The return must be postmarked within 7 days of delivery, and the item(s) must be unworn, unwashed, and still contain the original tag. Return the merchandise to Muddy Apparel, Returns Department, 807 Airport Access Road, Unit D, Traverse City, MI 49686. Please include a copy of the packing slip (or a note with your order number and return instructions) with the shipment.

Security

This store uses secure services that automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Contact

Got a question, comment, or suggestion? Please send us an email at support@muddyapparel.com