Support
PAYMENT METHODS
Our shop accepts secure payments from: Visa, Mastercard, American Express and Discover or payments made through PayPal. Orders paid for using PayPal eCheck will not be shipped until the eCheck amount has cleared.
SHIPPING
In stock shipping turnaround is approximately 5-10 business days. But know we will ship as quickly as we can. Once your order is processed and shipped, you will receive a shipping confirmation email/text with USPS tracking link. Standard U.S. shipping by the USPS will usually take 3-5 business days after your order has left our facility. We will assist in locating items lost in shipping, but once we ship, they are no longer our responsibility unless there is a defect or shipping error. Muddy Apparel is not responsible for any lost items while in transit.
INTERNATIONAL ORDERS
International delivery time varies by country. Please allow 1-2 weeks. Orders shipped outside the U.S. are subject to regular customs duties and fees, which Muddy Apparel is not responsible for. Muddy Apparel is not responsible for any lost items while in international transit.
GARMENT CARE
For best results, we recommend that you wash your garment inside out, cold wash and hang dry.
EXCHANGES
Exchanges are currently handled as a return and refund with the customer's option to purchase the new item(s) via our website immediately or after the refund has been received. Returns are allowed within 7 days of delivery, and item(s) must be in brand new (unworn and unwashed) reselling condition. Customer is responsible for original and return shipping charges. Items marked as Final Sale do not apply for any exchanges.
Instructions: Return the merchandise to Muddy Apparel, 501 Devereaux #104, Jacksonville, TX 75766. Please include a note with your order number, or name on the order, with the shipment.
Returns
Returns are allowed within 7 days of delivery. Items must be in brand new (unworn and unwashed) reselling condition. Customer is responsible for original and return shipping charges. Items marked as Final Sale do not apply for any returns.
Return instructions: Return the merchandise to Muddy Apparel, 501 Devereaux #104, Jacksonville, TX 75766. Please include a note with your order number, or the name on the order, with the shipment.
Security
This store uses secure services that automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Contact
Got a question, comment, or suggestion? Please send us an email at support@muddyapparel.com